Privacy Policy

# 00_OVERVIEW

VanDien.io Website

Van Dien io LLC, New Jersey, United States

Van Dien io LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit the vandien.io website (the “Site”) or contact us through it.

This policy covers the Site itself, including the contact form. Our desktop applications have their own separate policies: the DropFile Privacy Policy and the NetGlobe Privacy Policy. If you use one of those apps, the policy for that product applies to it.

By using the Site or submitting the contact form, you acknowledge that you have read and understood this Privacy Policy.

# 01_INFORMATION_WE_COLLECT

We collect two kinds of information through the Site.

1.1 // Information You Provide Through the Contact Form

When you submit the contact form, we collect the details you enter so we can respond to your inquiry:

Field	Required	Purpose
Name	Yes	To address you and identify your inquiry
Email address	Yes	To reply to you and send a confirmation
Company	Optional	To understand your context
Phone number	Optional	To reach you by phone if you prefer
Service of interest	Yes	To route your inquiry to the right person
Message	Yes	The substance of your inquiry

1.2 // Information Collected Automatically With Your Submission

To help us deliver, secure, and troubleshoot the contact form, our server records the following technical details at the moment you submit it:

• Your IP address;
• Your browser type and version (the user-agent string);
• The page you submitted the form from;
• The date and time of submission.

We use these details to prevent spam and abuse, to diagnose delivery problems, and to keep a record of your inquiry. We do not use them to track you across other websites.

1.3 // Website Analytics

Like most websites, the Site uses analytics cookies and tags to understand aggregate traffic. The specifics, including the cookies set and how to opt out, are described in Section 08 below.

1.4 // Information We Do Not Collect

# 02_HOW_WE_USE_YOUR_INFORMATION

We use the information collected through the Site for the following purposes:

• To respond to your inquiry and follow up with you about it;
• To send you a confirmation that we received your message;
• To prevent spam, fraud, and abuse of the contact form;
• To diagnose technical problems and keep the Site working;
• To understand, in aggregate, how visitors use the Site so we can improve it;
• To comply with applicable legal obligations.

# 03_HOW_WE_SHARE_YOUR_INFORMATION

Van Dien io LLC does not sell, rent, or trade your personal information. We share it only in the following limited circumstances.

3.1 // Service Providers

To operate the Site and deliver your contact-form message to our inbox, we rely on a small number of trusted service providers that process your information on our behalf:

• Resend (Resend, Inc.), our transactional email provider, which transmits your contact-form submission and the confirmation email. See Resend’s Privacy Policy.
• Microsoft 365 (Microsoft Corporation), which hosts our email mailbox and may serve as a fallback for sending messages. See Microsoft’s Privacy Statement.
• Google Analytics (Google LLC), our website analytics provider, as described in Section 08.
• Our website hosting provider, which stores the Site and the records described in Section 04.

These providers are permitted to use your information only to perform services for us, and are expected to maintain appropriate confidentiality and security.

3.2 // Legal Compliance and Protection

We may disclose your information if required to do so by law, or in the good-faith belief that disclosure is reasonably necessary to: (a) comply with a legal obligation or government request; (b) protect and defend the rights or property of Van Dien io LLC; (c) prevent or investigate possible wrongdoing in connection with the Site; or (d) protect the personal safety of users or the public.

3.3 // Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your information may be transferred to the successor entity. We will provide notice before your information becomes subject to a different privacy policy.

# 04_DATA_RETENTION

We keep personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law:

• Contact-form submissions, including the message and the technical details in Section 1.2, are retained as part of our inquiry and customer-communication records for up to three (3) years from your last contact with us, after which they are deleted or anonymized.
• Aggregate website analytics are retained according to our analytics provider’s default retention settings and are not tied to you as an individual.

You may ask us to delete your submission sooner, as described in Section 06.

# 05_DATA_SECURITY

Van Dien io LLC implements reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, and storage that is not publicly accessible.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

# 06_YOUR_RIGHTS_AND_CHOICES

Depending on your location, you may have certain rights regarding your personal information. Regardless of location, Van Dien io LLC honors the following requests:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to our legal obligations and legitimate business needs.
• Opt out of analytics: You may prevent website analytics from measuring your visit using the methods in Section 08.

To exercise any of these rights, contact us using the details in Section 10. We will respond to verified requests within thirty (30) days, and we may need to verify your identity before processing your request.

# 07_CHILDRENS_PRIVACY

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it. If you believe we have collected information from a child under 13, please contact us immediately.

# 08_WEBSITE_ANALYTICS_AND_COOKIES

The vandien.io website uses Google Analytics 4 and Google Tag Manager, web analytics services provided by Google LLC, to help us understand how visitors find and use the Site. Our Google measurement ID is AW-18147278244.

When you visit a page that loads the Google tag, Google may set first-party cookies in your browser (typically named “_ga” and “_ga_<container-id>”) and process the following information:

• A truncated form of your IP address (Google Analytics 4 does not store full IP addresses);
• The pages you visit on the Site and the time spent on each;
• The referring URL, if any, and basic campaign parameters (such as utm_source);
• Browser type and version, operating system, device type, screen resolution, and language;
• Approximate geographic location (country and region) derived from your IP address.

We use this information only in aggregate, to measure traffic and understand which pages and products visitors are interested in. We do not use Google Analytics to build advertising audiences, to retarget visitors, or to identify you as an individual. Google acts as our data processor under Google’s own terms; for more detail see Google’s Privacy Policy and the Google Analytics safeguards page.

You can prevent your visit from being measured at any time by:

• Installing the official Google Analytics Opt-out Browser Add-on;
• Blocking third-party scripts or cookies in your browser, or using a content-blocking extension or DNS filter that blocks googletagmanager.com and google-analytics.com.

Disabling website analytics has no effect on your ability to browse the Site or use the contact form.

# 09_CHANGES_TO_THIS_PRIVACY_POLICY

Van Dien io LLC reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the “Effective Date” at the top of this document. Your continued use of the Site after such an update constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

# 10_CONTACT_US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: