Privacy Policy

PRIVACY POLICY

DropFile

Van Dien io LLC — New Jersey, United States

Van Dien io LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with your use of the DropFile desktop software application (the “Software”).

This Privacy Policy is incorporated into and forms part of the DropFile End User License Agreement (“EULA”). By installing or using DropFile, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please do not install or use the Software.

1. Information We Collect

We may collect the following categories of information when you install or use DropFile:

1.1 Information You Provide Directly

• Purchase information: When you purchase DropFile, payment and transaction details are handled by our third-party payment processor. We do not collect or store your credit card or financial account numbers.
• Support communications: If you contact us for technical support, we may collect your name, email address, and the content of your communications.
• License registration: If required, your name and email address submitted during license activation.

1.2 Information Collected Automatically

• Usage data: Information about features you access, session duration, and in-app interactions to help us understand how the Software is used.
• Device and system information: Operating system version, hardware configuration, application version, and language settings necessary to provide and improve the Software.
• Crash and diagnostic data: Technical logs and error reports generated automatically when the Software encounters an issue. These reports help us identify and fix bugs.
• License validation data: Information exchanged to verify the authenticity of your software license, which may include a device identifier.

1.3 Information We Do Not Collect

We do not collect:

• The content of files you create, open, or process using DropFile;
• Passwords, financial account numbers, or government-issued identification numbers;
• Location data beyond the country or region level derived from your IP address;
• Any information from users we know to be under the age of 13.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide, operate, and maintain the Software and related services;
• To validate software licenses and prevent unauthorized use;
• To diagnose and resolve technical issues, bugs, and errors;
• To improve the Software’s features, performance, and user experience;
• To respond to your support requests, questions, and feedback;
• To send you important notices regarding the Software, such as security updates or changes to this Privacy Policy;
• To comply with applicable legal obligations.

We will not use your information for advertising, behavioral profiling, or sale to third-party marketers.

3. How We Share Your Information

Van Dien io LLC does not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

3.1 Service Providers

We may engage trusted third-party service providers to assist in operating the Software or our business (e.g., cloud hosting, payment processing, analytics, or customer support platforms). These providers are contractually obligated to use your information solely to perform services on our behalf and to maintain appropriate confidentiality and security measures.

3.2 Legal Compliance and Protection

We may disclose your information if required to do so by law or in the good-faith belief that such disclosure is reasonably necessary to: (a) comply with a legal obligation or government request; (b) protect and defend the rights or property of Van Dien io LLC; (c) prevent or investigate possible wrongdoing in connection with the Software; or (d) protect the personal safety of users or the public.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your information may be transferred to the successor entity. We will notify you via email or a prominent notice within the Software before your information becomes subject to a different privacy policy.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Specifically:

• Support and communication records are retained for up to three (3) years from the date of last contact.
• License and purchase records are retained for up to seven (7) years to comply with financial recordkeeping requirements.
• Crash and diagnostic data is retained in anonymized, aggregated form for product improvement purposes and is not linked to individual users beyond ninety (90) days.

When information is no longer needed, we securely delete or anonymize it.

5. Data Security

Van Dien io LLC implements reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

6. Your Rights and Choices

Depending on your location, you may have certain rights with respect to your personal information. Regardless of location, Van Dien io LLC honors the following requests:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to our legal obligations and legitimate business needs.
• Opt-out of diagnostic data: You may disable the transmission of crash and diagnostic data through the Software’s settings, where available.

To exercise any of these rights, please contact us at the address provided in Section 10 below. We will respond to verified requests within thirty (30) days. We may need to verify your identity before processing your request.

7. Children’s Privacy

DropFile is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such information. If you believe we have collected information from a child under 13, please contact us immediately.

8. Website Analytics and Cookies

The vandien.io website (including this Privacy Policy page) uses Google Analytics 4, a web analytics service provided by Google LLC, to help us understand how visitors find and use the site. Our Google Analytics measurement ID is G-5KV1QL3DZL. Google Analytics is loaded only on web pages — the DropFile desktop Software itself does not contain Google Analytics or any comparable web-tracking code.

When you visit a page on vandien.io that loads the Google Analytics tag, Google may set first-party cookies in your browser (typically named “_ga” and “_ga_<container-id>”) and process the following information:

• A truncated form of your IP address (Google Analytics 4 does not store full IP addresses);
• The pages you visit on the site and the time spent on each;
• The referring URL, if any, and basic campaign parameters (such as utm_source);
• Browser type and version, operating system, device type, screen resolution, and language;
• Approximate geographic location (country and region) derived from your IP address.

We use this information only in aggregate, to measure site traffic and to understand which pages and products visitors are interested in. We do not use Google Analytics to build advertising audiences, to retarget visitors, or to identify you as an individual. Google acts as our data processor and processes this data under Google’s own terms; for additional detail see Google’s Privacy Policy and the Google Analytics safeguards page.

You can prevent your visit from being measured at any time by:

• Installing the official Google Analytics Opt-out Browser Add-on;
• Blocking third-party scripts or cookies in your browser, or using a content-blocking extension or DNS filter that blocks googletagmanager.com and google-analytics.com.

Disabling website analytics has no effect on your ability to download, purchase, license, or use DropFile.

9. Changes to This Privacy Policy

Van Dien io LLC reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the “Effective Date” at the top of this document and notify you through the Software or via the email address associated with your purchase. Your continued use of DropFile after such notification constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Van Dien io LLC
New Jersey, United States
Website: www.vandien.io
Email: info@vandien.io

This Privacy Policy is part of the DropFile End User License Agreement and should be read in conjunction with it.